Return & Exchange Policy

Our company promises a 7-day no-reason return policy under the following conditions:

1. The product itself has quality issues.

2. The product was damaged during transportation.

3. The wrong item was sent, or the product does not match the order, but it does not affect resale.

The following situations are not eligible for the 7-day no-reason return policy:

1. Customized items.

2. The product has been used (electronic products are considered used once powered on).

3. The product, functional components, and accessories show signs of wear and tear.

4. The outer packaging is lost or severely damaged (excluding opened packaging), affecting resale.

5. The product is unsuitable for return due to its nature, and you confirmed it was non-returnable at the time of purchase.

6. Other situations affecting resale.

**How ​​to Apply for a Return** 📝

1. **Returns/Exchanges for Personal Reasons**: Within 7 days of receipt, please send an email to the after-sales service center, provided the product does not affect resale. After-sales customer service will process your request within 1-3 business days of receiving the email. Return shipping costs are your responsibility.

2. **Returns/Exchanges Due to Quality Issues:** Within 7 days of receiving the goods, please send an email to the after-sales service center at service@mail.dduudgp.com. Customer service will process your request within 1-3 business days of receiving your email. Return shipping costs will be borne by us.

3. **Refunds:** Within 7 days of receiving the goods, please contact the courier company directly. After receiving the goods, the courier company will notify us to process the refund. We will complete the refund process within 15 business days.

Please provide your order number, name, phone number, and reason for return when contacting our 24-hour online customer service.